Shipping, Returns, and Refunds Policy

1. Shipping

a. Processing Times: We strive to process orders promptly. If the item is in stock, it will be processed right away. Customization may require additional processing time.

b. Items Not in Stock: For items or blanks not currently in stock, they will be ordered with our next restocking order. This process can take 1-5 business days. Once received, your order will take priority and be processed immediately.

c. Shipping Methods: We offer various shipping options. Standard shipping times apply once the order is processed. Delivery times may vary depending on the destination.

2. Returns

a. Defective or Incorrect Items: We take pride in delivering high-quality products. If you receive a defective or incorrect item, please contact us within 7 days of receiving the order.

b. Non-Customized Items: For non-customized items, you may request a return within 30 days of receiving the order. The item must be in its original condition and packaging.

c. Personalized or Customized Items: We do not accept refunds on personalized or customized items. If you encounter an issue with your customized product, please contact us for exchange or return authorization.

d. Sales or Clearance Items: Sales or clearance items are non-returnable. Please consider this before making a purchase.

3. Refunds

a. Full Product Price Refund: Refunds for non-customized items will be processed for the full product price minus shipping and handling fees.

b. Contact Us for Authorization: To initiate a return or exchange, please contact us at support@mediaelitegroup.com for authorization. Returns without prior authorization may not be accepted.

4. Return Shipping Costs

a. Defective or Incorrect Items: Media Elite Group will cover the return shipping costs for defective or incorrect items.

b. Non-Customized Items: Customers are responsible for return shipping costs for non-customized items.

c. Personalized or Customized Items: Customers are responsible for return shipping costs for personalized or customized items.

d. Bulk Orders: For bulk orders, customers are responsible for covering the cost of return shipping.

5. Exchange Process

a. Authorization: Contact us for exchange authorization and shipping instructions.

b. Replacement: Once the return is received and inspected, we will process the exchange and ship the replacement item.

6. Contact Information

This policy is subject to change without notice. It is your responsibility to review this policy periodically for updates. Continued use of our services constitutes acceptance of any modifications to this policy.